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Acro'Aventures Quintal

Frenquently Asked Questions
Acro'Aventures Quintal

We have listed the answers to the most frequently questions we were asked. Do not hesitate to consult the elements below... the answers you are looking for may be there!

Physical conditions

The activity is accessible to all ages. However, children under 5 years old must be accompanied in the trees by an adult participating in the activity. Anyone accompanying a child aged 0 – 5 years will have to pay an entry fee of €15/person. For all minors under the age of 18, the presence of an adult on site is mandatory. The course staff reserves the right to refuse access to the activity to any person who does not meet the required conditions.

YES: The maximum weight to go on our courses is 140kg.

Equipment

YES: sports clothes and closed shoes are recommended (no Crocs, sandals or flip flops). Long hair must be tied back, glasses must be attached and scarves and jewelry must be removed. You can leave your personal belongings at the reception cabin but we cannot be held responsible for any loss or theft.

YES: gloves are not obligatory. However you can buy a pair at reception or bring your own for more comfort.

YES: we provide elastic bands on site.

NO: our equipment is compliant with the European standard and must undergo daily inspections. Each kit (harness, lanyard, Pouliz and helmet) is numbered and has a corresponding index card which allows us to have an updated file for each kit.

We equip each participant, you are not allowed to remove and put your equipment back on before the end of the course, without an instructor.

Bookings

NO: our prices are given for each activity. Furthermore, different options are available to you on this website to extend your adventure.

The time spent in the nets is approximately 2 hours.

It is advisable to reserve in order to ensure our availability. A pre-reservation can be made by you, on our website or by telephone. However, this will only be effective upon return or confirmation from us. It is therefore preferable to contact us at least 24 hours in advance.

It is obligatory to book as part of our different packages offered. A deposit will be requested from you at least 72 hours in advance in order to block your service (unless otherwise stated on our part), this being only collected in the event of non-compliance with our general conditions. Beforehand, you will be offered a quote with day/time of service and prices. This can only be validated upon receipt of your confirmation payment, thus marking the validation of your reservation.

Our courses are accessible even if it rains. In case you wish to postpone or cancel, please advise us as least 24h ahead by email or by phone.

Our courses are accessible even if it rains. In case you have to postpone your event, please advise us by email or by phone at least 24h before the event. We will do our best to find another suitable date. In cases the booking includes food (Birthday Snack, Apero Party, etc.), cancellations or trips must be confirmed at least 72 hours in advance.

Our instructors will help you to safely finish the activity as quickly as possible in case of a storm, strong wind or particularly heavy rain. The course will close down temporarily until the weather improves. In case we cannot re-open you will be given a voucher to be used another time.

You can be refunded under the following circumstances: 1)you decide not to do the course after the safety brief 2)you have turn back on the 1st loop because you don’t feel physically or mentally capable of going any further. In case of bad weather conditions: see above.

NO: you entry is valid for the booked day. You can have a small break but any exit is permanent.

Security

We take you through all the safety instructions which you then put to practice on a few obstacles before you can go on the course. We ask you to pay attention during the brief as we have the right to forbid you from accessing the course if you are not able to.

Our courses are equipped with a continuous belay system, children above 6 and taller than 1.10m can do the Children’s cours alone, 1m30 for the Junior Course and 1m40 and 11 years old for the Grand Course. We just require that an adult follows the children from the ground. An adult will be required to accompany children who are less than 1.10m tall and below 5 years old.

YES: you can accompany participants on the trails throughout the forest. You will have to stick to the trails and and follow the instructions given by the staff. In case of a problem you can inform our easily identifiable instructors. Smoking is forbidden in the forest and dogs must be kept on leads.

After the safety brief, the instructors do rounds in the forest while the participants evolve autonomusly on the activities. The instructors check on the participants and assist if necessary. A whistle can be found on your harness to be used in case of emergency only.

We use safety nets allowing you to operate our course with complete peace of mind.

Payment

YES: you can pay on site with cash or a credit card. We do not accept American Express however.

Snacking

YES: we have a picnic area(bins are provided)

We have a point of sale on site for drinks (cans, coffee, tea, chocolate) and sweets (cakes, compote, chips, etc.).